Frequently Asked Questions
Everything you need to know about your BBC ICECREAM order.
When will my order ship?
Standard orders are typically processed within 2-3 business days. During high-volume release periods or seasonal sales, please allow up to 5-7 business days for processing before shipment.
What is your return policy?
We accept returns on unworn, unwashed merchandise with original tags attached within 14 days of delivery. Please note that certain limited-edition collaborations and 'Final Sale' items are not eligible for return.
How can I ensure I am buying authentic BBC ICECREAM products?
To guarantee authenticity, always purchase directly from our official webstore or authorized flagship locations. Each garment features specific branding details and high-quality construction unique to our labels.
Do you ship internationally?
Yes, we offer worldwide shipping. Shipping costs and delivery timelines vary by destination and will be calculated at checkout. Please be aware that international orders may be subject to local customs duties and taxes.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.
Can I cancel or modify my order after it is placed?
Once an order is placed, it is immediately sent to our fulfillment center for processing. Therefore, we are unable to guarantee any cancellations or modifications. Please double-check your sizing and shipping address before confirming your purchase.